Privacy

Privacy Notice

At Isabel’s Cuisine we know that when you shop online, you want to know that your name, address, credit card details and any other information you give us is kept safe and secure, and we promise to do that.

We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you register is used to process your orders and to provide a more personalized experience on our site.

Your name and address information is used solely to process orders. We do not store your credit card information when orders are taken. Isabel’s Cuisine will not share, sell, give, rent or trade your data with other parties for any purpose whatsoever.

Use of Log Files

Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Cookies are small text files that web sites can send to your computer. A cookie can be thought of as your online ID card, which tells our site info about your order and user details. Cookies are not computer programs, and can’t read other information saved on your hard drive. They cannot be used to spread viruses, or get a user’s e-mail address etc. They only contain and transfer to the web site as much information as the users themselves have disclosed to that web site.

When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information.

Site Security

Under the principles of the Data Protection Act we need to inform you that we hold a record of all the details we need for setting you up and servicing you as a customer. This includes special delivery instructions and dietary requirements if applicable. This information may also be used as a basis for sending you information we think will interest you. Should you wish not to included in this please tick the opt-out box at the point of ordering, but obviously we need the information on file to service you as a customer. If our records of your name, address, telephone number or any other special information are in any way inaccurate please let us know, as we want to maintain up to date records. At any time you may request that information about you (collected from this site) be deleted from our records, by emailingsite_enquiry@isabelsfreefrom.co.uk.

We take your personal information very seriously. Access to member personal information is limited to key management personnel. The information is ID and password protected and our Web security is reviewed on a regular basis.

All information gathered from this website is stored on secure servers. No information is held on publicly accessible servers or third party sites. We do not sell or lease this information to third parties.

Communication

From time to time we may send out email messages alerting you that products are available, to remind you about providing feedback or for promotional offers. In addition, you will receive communication from us (1) if you contact us for a particular reason, (2) to receive your orders, or (3) we need to contact you for administrative purposes such as winning a contest. Administrative e-mails will not contain promotional materials. If you choose to receive our Newsletters, they will contain promotional materials from Isabel’s Cuisine.

Legal Disclaimer

Though we make every effort to preserve user’s privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

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